Introduction

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The King Abdullah Financial District (KAFD), renowned for its modern infrastructure and strategic location, aims to develop a robust platform that can be expanded anytime to incorporate new features and services intended to be offered by the King Abdullah Financial Fund. Additionally, it seeks to provide the ultimate solution for the user experience for KAFD employees in a single platform built on CERQEL, enhancing and highlighting its position as a central hub for financial institutions, government agencies, multinational corporations, and playing a vital role in driving innovation, entrepreneurship, and investment opportunities in the Kingdom of Saudi Arabia.

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The Challenges KAFD Faced Before Utilizing CERQEL

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In light of King Abdullah Financial District's (KAFD) efforts to enhance services, improve efficiency, and simplify business services for its employees, and to enhance their overall experience within the organization, it faced several obstacles and challenges, the most important of which are:

• Disparate Systems: Employees in KAFD utilize multiple systems for various HR tasks (e.g., leave requests, paystubs, performance reviews). This can be cumbersome and time-consuming
• Limited Access: Certain HR functionalities may necessitate contacting HR personnel or visiting the HR department, resulting in delays and inefficiencies
• Paper-Based Processes: Dependency on paper forms and documents can lead to slow processes, increased error rates, and environmental concerns
• Inconsistent Communication: Important announcements or policy updates may not reach all employees promptly through traditional methods
• Integration with Other Systems: For instance, there was an urgent need for platforms like Inspection and Audit Platform (CHECK), and Peer-to-Peer Recognition Platform (TREMVO), but all should be managed through a single gateway

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How KAFD Is Using CERQEL?

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CERQEL has become a comprehensive platform for addressing numerous challenges at the King Abdullah Financial District by integrating functionalities from existing systems and providing a centralized access point for employees across various fronts. These include:

• A unified platform that integrates different systems like CHECK and TREMVO into one platform
• A self-service platform for employees, enabling them to manage tasks such as leave requests, access pay stubs, and register benefits directly through CERQEL
• Access to the platform via mobile phones through the CERQEL mobile application, offering employees 24/7 accessibility from any location
• Enhanced communication capabilities, with CERQEL serving as a central hub for HR announcements, policy updates, and company news

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CERQEL BENEFITS & ROI For KAFD

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Implementing CERQEL for KAFD employees brings KAFD and its workforce significant benefits. Here are the key advantages and Return on Investment (ROI):

• Providing a unified portal integrating all internal business services and external users to increase satisfaction among end users and improve their overall experience and access to business applications and services
• Providing electronic services to end users 24/7 and reducing manual processing of service requests.
  Enhancing operational efficiency by improving the speed and effectiveness of daily operations
• Cost reduction through leveraging dynamic templates and rapid deployment
• Accelerating innovation, as CERQEL enables KAFD to launch new services more quickly and adapt to rapid changes in daily business operations
• A One-stop Shop and All-in-One platform for all portals

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