INTRODUCTION

THIQATI is a platform supported by CERQEL for providing business services, data services, andsmart solutions locally to the governmental and private sectors as well as internationally.CERQEL, as a unique and top-quality self-service platform, represents a helpful resource forintegration and services. It has led the digital transformation and enabled entities to createlong-lasting value and achieve a positive impact with passion and professionalism.

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THE CHALLENGES THIQAH FACED BEFORE UTILIZING CERQEL

In light of THIQATI’s endeavor to fulfill a digitally connected organization, where customers andemployees find a one-stop shop for their internal and external self-services, it faced severalobstacles and challenges, the most important of which are:

• Ununified working platforms and systems that need to be in one secure self-serviceplatform, as a one-stop shop, and integrated with different channels.
• Ineffective data flow between employees, departments, systems, and devices.
• Inability to expand business at the national and international levels, while needing to scaleup the work environment for internal teams and enhance the specific capabilities of eachdepartment.
• Lacking future mobility strategies and the right mobility solutions.
• Absence of a spectacular digital experience for end-users to smoothly access and requestinformation on services, products, or corporate information.
• Needing to reinforce data accuracy and enable workers to take some administrativematters into their own hands anywhere anytime.
• Incapability to eliminate paperwork and automate operations.
• Linkage deficiency for the various systems within the entity to get a comprehensive view ofall the programs used.
• Lacking to acquire a single-stop shop web application that can be extended with nativemobile applications (iOS and Android) and gives the power of highly customizable and fullydynamic forms across all channels.

HOW THIQATI IS USING CERQEL?

• THIQATI utilizes Azure Cloud with Azure SSO for authentication.
• With the help of CERQEL, THIQATI links its various systems and provides a comprehensiveview of all the programs used.
• Through THIQATI's portal, users easily reach the website to get news, receiveannouncements, get notifications, check on uploaded files, etc.
• Avoiding headaches, THIQATI spares employees time spent accessing CMS or ERP forservices such as vacations.
• THIQATI professionally grants employees a one-stop-shop for their internal and externalself-services anytime and from anywhere, through different channels and a single sign-onexperience.
• Smartly, THIQATI offers an easy way to integrate with any system or Third-partyapplications and provides many plug-and-play features to extend the platform with lowcode.
• THIQATI provides components (system of engagement, Built-In BPM engine, and a customintegration layer) to integrate with the enterprise’s systems records. Its built-in BPMhandles all different workflows for each service.
• Reinforcing data accuracy, THIQATI enables workers to take some administrative mattersinto their own hands and offers them a smart bilingual (Arabic/English) platform.
• By leveraging CERQEL Dynamic Form, THIQATI technical team can easily roll out newservices and/or modify current services' forms without the need to modify any new code.

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CERQEL BENEFITS & ROI FOR THIQATI

• Farseeing insights, proficient guidance, and data-driven decisions
• Efficient work, valuable working time saving, and bringing business tolife in no time
• Operations renovation that optimizes productivity, cost, and resilience
• Outstanding business services integration
• Smarter, faster, and better output
• Successful digital transformation
• Reduced paperwork & margin of error
• Dramatic drop down in time and efforts
• Accomplished daily tasks• Ensured security
• Increased customer loyalty• Vital employee engagement
• End users' improved experience and satisfaction
• Smarter, faster, and better output
• Guaranteed business results
• 24/7 availability of e-services for end users and reduced manualprocessing of service requests