INTRODUCTION

MCAN is a platform supported by CERQEL for providing mobile telecommunications services inthe Kingdom of Saudi Arabia. CERQEL, as a unique and top-quality self-service platform,represents a helpful resource for integration and services. It has led the digital transformationand enabled entities to create long-lasting value and achieve a positive impact with passionand professionalism.

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THE CHALLENGES MCAN FACED BEFORE UTILIZING CERQEL

In light of Mcan’s endeavor to fulfill a digitally connected organization, some obstacles andchallenges were faced, the most important of which are:

• Growing demand for digital employee service and multi-channel employee communicationstandards.
• Being desperate for one secure self-service platform, as a one-stop shop, for all itsplatforms to save time and fulfill integration with various channels such as; Oracle ERP,Remedy, and Bizagi.
• Nability to meet imperious demands and stay on top of the situation, especially in times ofcrisis and uncertainty.
• Incapability to enhance performance and accelerate productivity while saving time andeffort.
• Ineffective data flow between employees, departments, systems, and devices.
• Inability to expand business while needing to scale up the work environment for internalteams and enhance the specific capabilities of each department.
• Lacking future mobility strategies and the right mobility solutions.
• Absence of a spectacular digital experience for end-users to smoothly access and requestinformation on services, products, or corporate information.
• Needing to reinforce data accuracy and enable workers to take some administrativematters into their own hands anywhere anytime.
• Incapability to eliminate paperwork and automate operations.
• Linkage deficiency for the various systems within the entity to get a comprehensive viewof all the programs used.
• Lacking to acquire a single-stop shop web application that can be extended with nativemobile applications (iOS and Android) and gives the power of highly customizable and fullydynamic forms across all channels.

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HOW MOBILY IS USING CERQEL?

• mCan Authentication is an RSA (Rivest-Shamir-Adleman) encryption algorithm, which is anasymmetric encryption algorithm.
• 3 phases of CERQEL were created for Mcan: the 1st phase is the standard implementationwith 20 services for integration with Bizagi. The 2nd and 3rd phases are concerned withthe system UI and UX, changing features to match them, and integrating with Remedy.
• All mCan internal systems have been unified through an integration process that enabledthe employees to use CERQEL as a one-stop shop; such as presenting services, reachingthe website for getting news, receiving announcements, getting notifications, checking onuploaded files, etc.
• mCan managed to avoid employees going to the CMS or ERP to get services such asvacations, going to Remedy to place tickets, and going to Bizagi to present services.
• tickets, and going to Bizagi to present services.
• mCan managed to serve employees with many services and make it easier for them;instead of going through several systems to follow up on their inboxes, they review oneinbox only.
• mCan easily integrates with any system or Third-party applications, and manyplug-and-play features to extend the platform with no code.
• mCan provides a digital experience to its end-users through a self-service portal poweredby a workflow engine, a Notification hub, and many more.
• mCan offers a single-stop shop web application with native mobile applications (iOS andAndroid) and gives the power of highly customizable and fully dynamic forms across allchannels. Those dynamic forms get automatic rendering on the web, iOS, and Android.

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CERQEL BENEFITS & ROI FOR MOBILY

• Farseeing insights, proficient guidance, and data-driven decisions
• Efficient work, valuable working time saving, and bringing business to life in no time
• Operations renovation that optimizes productivity, cost, and resilience
• Outstanding business services integration
• Smarter, faster, and better output
• Successful digital transformation
• Reduced paperwork & margin of error
• Dramatic drop down in time and efforts
• Accomplished daily tasks
• Ensured security
• Increased customer loyalty
• Vital employee engagement
• End users' improved experience and satisfaction
• Smarter, faster, and better output
• Guaranteed business results
• 24/7 availability of e-services for end users and reduced manual processing of servicerequests