Introduction

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HC Portal is a platform built on CERQEL for Riyad Bank, to provide a secure and unified Self E-service platform that offers employees a digital experience to access relevant information on services, products, or corporate information, as well as request information or services. Riyad Bank's management aims to foster a positive work culture and retain talent in a competitive job market by giving employees direct control over their employment information and providing a secure solution for interacting with customers.

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The Challenges Riyad Bank Faced Before Utilizing CERQEL

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In light of Riyad Bank's efforts to enhance services, improve efficiency, and simplify business services for its employees, and to enhance their overall experience within the organization, it faced several obstacles and challenges, the most important of which are:

• Riyad Bank aims to professionally integrate all business services across internal portals and create a one-stop shop for employees
• Additionally, it seeks to manage all system functions and services to facilitate the completion of daily tasks, enabling employees to access their payroll, schedules, benefits information, update their personal details, and more
• Furthermore, Riyad Bank endeavors to enhance employees' experiences within the organization by providing them with easy access to relevant information from anywhere, with the information available on a variety of devices

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How Riyad Bank Is Using CERQEL?

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Riyad Bank aims to leverage the HC Portal to its fullest potential by utilizing a unified Self E-service platform for all its services, including the following:

• Providing an easy integration method with any external systems or applications, along with extensive connectivity features to expand the core system without programming
• Offering employees and customers a comprehensive self-service store for both internal and external services at any time and from anywhere, through various channels with a unified login experience
• Enhancing data accuracy by empowering employees to handle certain administrative tasks themselves and providing them with a bilingual smart platform (Arabic/English)
• Utilizing dynamic CERQEL templates to enable the technical team to easily introduce new services and/or modify existing service templates without the need for any new programming
• Delivering native mobile applications (IOS and Android) that provide highly customizable and dynamic template power across all channels, along with a high-quality end-user experience and excellent performance

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CERQEL BENEFITS & ROI For Riyad Bank

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Implementing CERQEL for Riyad Bank employees brings the bank and its workforce significant benefits. Here are the key advantages and Return on Investment (ROI):

• Empowering Riyad Bank's Digital Transformation for Saudi Arabia's Vision 2030:
  • CERQEL supports Saudi Arabia's Vision 2030 by driving digital transformation within the bank, aligning with goals of economic diversification, technological advancement, and citizen empowerment
• Increased Efficiency and Productivity:
  • CERQEL automates routine HR and administrative tasks, allowing HR personnel to focus on strategic initiatives and complex employee issues
  • Employees gain access to self-service tools, reducing wait times and streamlining workflows
• Reduced Operational Costs:
  • Automation through CERQEL leads to cost savings in HR operations, printing, and paper handling
• Improved Employee Satisfaction:
  • Self-service tools provided by CERQEL enhance employee experience by offering 24/7 access to information, leave requests, pay stubs, and other resources
  • Increased convenience translates to higher employee satisfaction and morale
• Enhanced Data Accuracy and Reporting:
  • CERQEL enables employees to update their personal information directly, ensuring data accuracy in the HR system
  • Automated reports on various HR metrics facilitate better decision-making
• Improved Communication and Transparency:
  • CERQEL provides a centralized platform for HR communication, including announcements, policy updates, and documents, ensuring all employees have access to the latest information.